Chinese cook book order
Wok Fusion Customer Service

Wok Fusion is dedicated to a very simple mission: providing the best information on Asian cuisine on the internet. Wok Fusion has been in development for a long time, and we're proud of the opportunity to serve you for all your Asian cuisine needs.

Please support us by clicking and reading several of the advertisement links on our website. Click on several links that you are have some interest. We would not encourage you to click on advertisements randomly since advertisers pay for their listing on our website. We pay for advertisement listed on other websites, and we would hope that people who respect us, too. You can also support us by purchasing our cookbook and/or instructional videos on cooking. If you purchase our video or cookbook, it will cost you less than going out for dinner with your family or dining with a few good friends. For a family or friend gathering, you can teach them how to cook fantastic Chinese food while having a great time eating and spending time together.

READ More About Privacy Policy and About Us.


Chinese Customer Care

Frequently Asked Questions

PURCHASING PRODUCTS

Can I try the cookbook first before paying for it?
We would suggest to try our free sample cookbook because it is in the exact same format as The Definitive Chinese Cookbook. If you like the recipes from the sample cookbook, we know that you will be satisified with our cookbook. All you need to do is sign up for the free newsletter and you will be on your way to get your sample cookbook. If you have difficulty obtaining this sample, please contact us by email with the topic, "NEED SAMPLE COOKBOOK", and we will be glad to help you. Again, you can return the cookbook as stated above if you are not satified.

How do I order your products?
To order The Definitive Chinese Cookbook e-book software, paper/hard copy, or Instructional Video, please click on the link at the bottom of the advertisement for any of our products and follow through the ordering process. Please obtain the following information to complete the order process: Your correct PayPal information, your correct full email address, and home or work address information so that we can send you products to you immediately. We have experience problems from customers that do not provide the correct email address information, which it will delay us from sending products to them. If you experience any problems, please contact us immediately by email so that we can assist you.

Customer Credit Card Fraud Prevention

Do I need to use PayPal to order your products?
Currently, we are using PayPal to fill our orders and it offers an inexpensive process solution to ordering, and we plan to keep using it in the future. PayPal is probably the most commonly used payment processing company for smaller companies like ours. You can easily setup your account at http://www.paypal.com. If you following through our ordering process, it will require to easily setup an account for yourself with no problems.

Do I have to pay with a credit card?
No. You can pay with a check or money order, but a credit card is the most common. If you would like to purchase The Definitive Chinese Cookbook without using a credit card, please send us an email, and we'll send you further instructions. Please put "BUY PRODUCTS " as the topic.

Can I purchase your products even though I am outside the United States?
Of course, please send us an email, and use "BUY PRODUCTS" as the email topic. You will need to include your full name and address, mention the what products that you are interested in purchasing (e.g. cookbook software, cookbook hardcopy, instruction video). We we will calculate your total sales price include the shipping and/or handling cost for you when a few business days.



TECHNICAL SUPPORT


BROWSER
The text is too larger on the screen, and I have a problem viewing the text on your website.

If you are using Internet Explorer web browser, you can adjust the text size to be smaller by clicking on View > Text Size > Smallest, or try View > Text Size > Smaller. If you are using Mozilla Firefox web browser, click on View > Text Size > Decrease, and to decrease text size to make it smaller - repeat this step again.


VIDEO PLAYBACK
I can not play the videos on my DVD player.
Our instructional videos are placed on DVD format have been carefully handled and placed under strict quality controls. Here are some suggestions to make sure that your DVD is performing at optimal level for video playback on your television for any DVD that you play. 1) Use a video disc lense cleaner to clean the dust and dirt on lense inside your DVD player. This should be used on a regular basis. You can not open your DVD physically so a cleaning disc is used and inserted into the DVD player just like a regular DVD, 2) Inspect the DVD on the bottom side of the DVD (usually silver or gold color). Gently remove any finger prints on the silver or gold side of the DVD with clean 100% cotton cloth. Do not use a paper towel or napkin because using this will create tiny scratches on the dvd surface, and it will ruin the DVD itself. 3) Try your DVD on another DVD player or go to a friend or family member's DVD player to make sure there is no problem with your own DVD player.


DEFINITIVE CHINESE COOKBOOK SOFTWARE
How can I receive cookbook quickly?
The cookbook is sent in an e-book program written for the Microsoft Windows, which is the operating system that most computer are using. We do not support the Apple or Macintosh operating system for our electronic book. An e-book or electronic book is a piece of software that is simply a regular book that has been formatted into a downloadable computer file. The e-book is saved on your computer just like any regular computer program.

Technical Support for eBook Installation

Do I need Microsoft Windows to use the cookbook or e-book program? You will need to have a Microsoft Windows operating system running on your computer. It can be a Windows computer or a computer that emulates Microsoft Windows (e.g. Virtual PC on Apple Macintosh). If you don't know what Microsoft Windows emulation, please don't worry about it terminology. To identify whether you have Microsoft Windows running on your computer, you can start or boot-up your computer and the Windows logo will appear on the screen.

What do I need to have in order to use the cookbook or e-book program? The only thing you need to run your e-book software is a computer and a connection to the Internet. Please talk to use Internet Service Provider or ISP (e.g. AT&T, Comcast). if you have difficulties connecting to the Internet.

If I downloadable your computer file does that mean Wokfusion.com is going to give me a virus? Absolutely not! Wokfusion is committed to your safety and would NEVER put anything harmful into your computer.

How do I receive the e-book? After your order form has been processed, you will receive further instructions on how to download it.

How big is the file, and how long will it take to dowload? The Definitive Chinese Cookbook file has file size of 10 Megabytes (MB), and the Bonus Book I is about 3 MB. On a computer with a high speed internet connection, it should take, literally, seconds. On a computer with a 56k connection, it should take about 8 minutes.

How come I can't use the cookbook on a second computer? The Definitive Chinese Cookbook Username and Password given to you, are valid for only one (1) computer at a time. In order to run it on a different computer, you need to unregister the coobook from the first computer, and install and register for the cookbook on the second computer. Here is how you can do this: 1) Obtain a copy of your original username and password to register the new computer, 2) Launch or start the cookbook application or program, 3) Click on the "Help" menu located on the top bar, Click on "Register / Unregister", Click on "Unregister", and Select "Yes", 3) Now ready to install and register this cookbook onto a different computer using your original username and password.


AFFILLIATE PROGRAMS


I would like to advertise on Wokfusion.com, so where can I get more information about advertising on your site?
If you would like to advertise on Wokfustion.com, please contact us at support@wokfusion.com. Please put "ADVERTISEMENT" as the topic.

Where can I apply as an affiliate? Unfortunately, Wokfusion.com is still in the process of creating an affiliate program, so we are currently NOT taking affiliates. We will in the future though, so please contact us for more information. Please put "AFFILIATE PROGRAM" as the topic.


Wok Fusion
Mailing Distribution Center
6351 West Montrose Avenue, Ste 252
Chicago, Illinois 60634-1563

support (at) wokfusion.com

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